Terms and Conditions

Our website www.madeinhemp.com.au is owned and operated by Made In Hemp. You can reach us by phone: +61 2 4334 2000,  or by email info@madeinhemp.com.au   Our showroom/warehouse/office is open for trading to the public. Please see opening days & hours here.

ORDERS AND CONTRACT INFORMATION

Your order is accepted and a contract is formed between Made In Hemp and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Made In Hemp, nor at the point in time that you receive an email from Made In Hemp acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Made In Hemp or may be cancelled by you.

PAYMENT INFORMATION

We accept credit cards(Visa & Mastercard) and EFT via our secure website. All items and orders are sold in AUD dollars.

You can always reach us by phone: +61 2 4334 2000. Our customer service team is available from 10am until 5:00pm Monday to Friday.

RETURNS INFORMATION

Please call (02) 4334 2000 to arrange a return and please make sure you are issued and use an authorised return number provided. All returns are to  be sent within 14 days of receipt of goods with proof of purchase, making sure it's unused and in its original condition and packaging with all swing tags still attached. We ask that you adhere to your obligation to take all reasonable care of the products while they are in your possession. Any products that are returned that do not comply with original condition standards will be sent back to you at your expense.

Returning an item is easy, send it to us at: MADE IN HEMP 387 The Entrance Road LONG JETTY NSW 2261. We also recommend that you use a registered postal service to return your item as all MADE IN HEMP products are returned at your own risk and we cannot be held liable for lost or damaged parcels. Unless the products are defective, you will bear the cost of returning any Products to us.  Once we received the returns, we will refund your Money of the garment, not the postage to your Credit Card or Bank Account within 3 working days.

Items purchased through retail stores must be returned to the place of purchase for exchange/refund.

Items purchased through 3rd party websites/stores must be returned to the place of purchase for exchange/refund

COMPLAINTS

If you do have a complaint please contact us directly by phone on +61 2 4334 2000 so we can resolve it as quickly as possible for you. We are eager to receive any feedback/comments/complaints so please do not hesitate to contact us with any query. If you would prefer you may write to us or email us : info@madeinhemp.com.au

TITLE OF GOODS

Ownership of goods will pass to you when full payment has been received. This includes full payment for all relevant taxes and delivery charges.

PROMOTIONAL CODES

Sometimes we advertise promo codes which give customers special discounts. Signing up to our email newsletter is the best way to find out about promotions.

To redeem a promo code, simply type the code into the promotional code field in the checkout section of the site, click the apply button and the relevant discount will be automatically deducted from the final price of your qualifying purchase. If you fail to enter the promo code at the time of purchase as specified above, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the site.
Promotional codes cannot be used in conjunction with any other promo code or offer. Discount provided by promotional codes are not refundable.

CHANGES TO TERMS AND CONDITIONS

We reserve the right to alter these Terms and Conditions at any time. However, this right shall not affect the existing Terms and Conditions accepted upon making your purchase.